1. Introduction
At Virtual Collab (website: https://virtualcollab.co.za), your privacy and trust mean everything to us.
We’re a proudly South African company that creates websites, offers hosting, and provides digital solutions to help your business grow.
This Privacy Policy explains how we collect, store, and use your personal information. By using our services, you agree to this policy.
2. Information We Collect
Where Your Data Is Stored
We are based in South Africa and host our websites on secure servers located in Germany through Hetzner Online GmbH, which is GDPR compliant and follows the EU/US “Privacy Shield” standards.
View Hetzner’s Privacy Policy.
Registration Details
When you register on our site, we store your username, email, and any extra details you add to your profile. You can update or delete your information anytime (except your username). Our admin team can also view and edit these details if necessary to assist you.
Purchase Information
To access certain products or services, you may need to provide purchase codes or license keys. We store these with related details (like support expiry dates) to give you downloads, technical assistance, and customer support.
Support Requests
If you request help via our support system, your details may be sent to Ticksy, our third-party support platform. Only the information you choose to provide will be shared, and we will always request your consent before submitting a ticket.
View Ticksy’s Privacy Policy.
Comments & Reviews
When you leave a comment or review, we collect the data you enter, plus your IP address and browser info, to help prevent spam.
Contact Forms
Messages sent through our contact forms are delivered to our business email, hosted by Zoho (also GDPR compliant). We use this information only for customer service — never for marketing or resale.
View Zoho’s Privacy Policy.
Google Analytics
We use Google Analytics to understand how visitors use our site. No personal information is stored.
You can opt out here: Google Analytics Opt-out.
We use your data for:
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Verifying and identifying you
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Providing technical support
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Sending important updates
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Preventing fraud and keeping your account secure
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Improving your browsing and service experience
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Ensuring smooth website performance
3. Embedded Content
Our website may include content from other sites (like YouTube videos or Facebook feeds). These sites may collect data and use cookies based on their own privacy policies:
4. Cookies
Cookies are small files that help improve your browsing experience by storing preferences, keeping you logged in, and enabling site functions. You can disable cookies in your browser settings, but some features may not work properly.
Essential Cookies for All Visitors
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cfduid(security by Cloudflare) -
PHPSESSID(session management)
Additional Cookies for Logged-in Customers
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wp-auth,wordpress_logged_in_{hash},wordpress_test_cookie(authentication) -
wp-settings-[UID](dashboard customization)
5. Who Can Access Your Data
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If you are not registered: We don’t store any personal data.
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If you are registered: Only our system administrators and support team can access your data when necessary to provide services.
6. Third-Party Access
We only share your personal information with trusted partners when required to deliver our services:
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Envato Pty Ltd – For license validation (Privacy Policy)
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Ticksy – For support ticket management (Privacy Policy)
7. Data Retention
We keep your comments, support tickets, and account details until you request deletion. You can change or remove your information anytime (except your username).
8. Security
We protect your data with SSL/HTTPS encryption to ensure secure communication between your browser and our servers.
If a data breach occurs, we will take immediate action to secure systems, notify affected users, and reset passwords if necessary.
9. Your Rights
You have the right to:
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Request a copy of your personal data we hold
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Request deletion of your personal data (unless we are legally required to keep it)
If you request complete deletion of your data, we will no longer be able to offer you support or product-related services.
10. Third-Party Websites
Our site may link to external websites. We are not responsible for their privacy or security practices. Please review their privacy policies before sharing your data.
11. Legal Disclosure
We may disclose your information if required by law or to protect our rights, prevent fraud, or comply with legal processes.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted here, and by continuing to use our services, you accept the changes.